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Welcome to the Mobile Version

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Frequently asked Questions


About the Machine

HOW DOES THE MACHINE WORK?

The NESCAFÉ® Dolce Gusto® machine pumps water into its capsules at up to maximum 15 bar pump pressure. The high pressure and the capsule design, deliver an even distribution of pressure to extract the coffee’s full flavour.
The system uses a pump pressure similar to that of professional machines, while coffee percolators operate at one bar of pressure (normal atmospheric pressure).

WHAT DOES DESCALING DO TO MY MACHINE?

Over time, limescale slows water flow, reduces the capacity and could reduce the effectiveness of heating the water used to make your drinks. 
Descaling every 3-4 months gets rid of the build-up of limescale, keeping water flow fast and pump pressure high. Click here to see how to descale and get some great tips on taking care of your machine.

HOW DO I DESCALE A NESCAFÉ DOLCE GUSTO MACHINE?

**PLEASE NOTE** We recommend soaking your capsule holder in the made-up descaling solution for 30 minutes. You can then use the same solution to descale your machine. 

Click here for a simple video to show you how to descale your machine or read the instructions below:

Setting up for descaling
1.     Make up descaling solution as per manufacturer‘s instructions and then fill water tank with solution
2.     Insert empty capsule holder into machine and place jug underneath.
Descaling
1.     Press the on/off button and hold in for 5 seconds until it flashes green
2.     Please note the on/off switch will continue to flash green throughout the descaling process
3.     Switch the lever to the hot position until half of the solution has passed through the machine
4.     Switch the lever to the middle position and leave for 5 minutes
5.     Switch the lever to the cold position until the remainder of the liquid has passed through the machine
6.     Switch the lever to the middle position and leave for 5 minutes
Rinsing
1.     Rinse and fill water tank with 1 litre of fresh water and replace jug underneath
2.     Switch the lever to the hot position until half of the solution has passed through the machine (half a litre)
3.     Switch the lever to the cold position until the remainder of the liquid has passed through the machine
4.     Switch the lever to the middle position and turn your machine off. This will take the machine out of descaling mode.
5.     Wipe your machine with a dry clean cloth
Future use
1.     Turn machine on by quickly pressing on/off switch
2.     Descale your machine every 3-4 months

MY MACHINE HAS STOPPED WORKING

Please take your machine to our KRUPS Repair Centre at A&A Mizzi:
Address: Triq is-Salib tal-Imriehel, Mriehel BKR 3000, Malta. 
Tel: (356) 2148 8168 | (356) 2148 8160 (356) 2148 8132
Opening Hours: 8am to 4pm.
Please also remember to take your warranty card with you.
For more information, please do not hesitate to contact us on nescafedolcegusto@mt.nestle.com or 8007 4114.

About the Capsules

ARE THE CAPSULES RECYCLABLE?

Almost 90% of Nestlé’s packaging is already recyclable but unfortunately NESCAFÉ® Dolce Gusto® capsules cannot currently be recycled in Malta since we do not have a recycling plant available. We are exploring a number of possible solutions and hope to provide an update on our plans in the near future. We suggest recycling the plastic part of the capsule by separating them accordingly and the coffee residue can either be used as compost or disposed in general domestic waste. 

Please feel free to contact us, should you have any further queries. 

HOW MUCH COFFEE WILL I NEED FOR ONE CUP?

All our drinks require one or two capsules. The amount of water you add to each is of course up to you, but our suggestion for how to prepare each hot drink is printed on the box.  
If you have an automatic machine, you can follow the bars on the pods and match this up to the number of bars you select on your machine’s volume selector. This gives you the perfect cup every time.
Find out more about making a NESCAFÉ® Dolce Gusto® beverage here.

HOW DO I KNOW WHICH CAPSULE TO USE FOR WHICH DRINK?

The top of the capsule will tell you which drink it is, but you will need to look at the colour of the base to see which kind of capsule it is, whether milk, coffee, chocolate or a cold variety:
- Milk capsules have a white base 
- Coffee capsules have a black or dark brown. 
- Chocolate capsules have a light brown base
- Cold drinks have a silver base. 
Click here to see an online demonstrations of how to make different drinks.

WILL YOU PRODUCE ANY OTHER KINDS OF CAPSULES IN THE FUTURE?

We are always looking to add new drink varieties to the range.
If you haven’t done so already why not Register Now to keep up to date with any new varieties of drinks we may introduce in the future.  

MY BOX OF CAPSULES DOES NOT CONTAIN ANY MILK

For milky drinks such as our Lattés, Cappuccinos or Hot Chocolates and milky teas, you will need to use two capsules – one of which contains the milk. Some of our varieties do not come with milk, such as our Espressos, long Black Cups and non-milky teas.

The top of the capsule will tell you which drink it is, but you will need to look at the colour of the base to see which kind of capsule it is – whether milk, coffee, chocolate or a cold variety.

- Milk capsules have a white base 
- Coffee capsules have a black or dark brown. 
- Chocolate capsules have a light brown base
- Cold drinks have a silver base. 

Click here to see an online demonstrations of how to make different drinks.